Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Every single assistance request you send to us will be attended to within maximum 60 minutes. If your trouble ticket or e–mail calls for additional assistance from a server administrator, we will forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Optional Managed Services package, any of the server administration services included there will be completed at a time that is suitable for you.

  • Top quality support service
  • A Top–Notch Support Service

  • We will be available to you 24–7–365 to respond to any enquiries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated hosting server. If you also require support tackling server admin procedures, consider our Optional Managed Services package, which includes data backup storage space, OS updates every week, server monitoring and rebooting procedures, as well as software installation and troubleshooting services.

  • Intuitive help center
  • A User–Friendly Help Section

  • Our Online Control Panel has been installed by default for each Linux dedicated hosting server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of educational articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.