There're plenty of cloud hosting companies on the market today, yet many of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company over the phone. The type of support that you'll get through this method of communication will vary depending on the supplier - a few of them provide experienced telephone support, many others offer general and customer support only because some matters are more time-consuming and it's far easier to be resolved through a support ticket, particularly if the issue has to be escalated. Nonetheless, it's good to know that you can always reach your web hosting provider as there are tons of small-scale issues which can be managed without difficulty and in a very timely manner with a phone call, not mentioning that you'll be able to get additional info for the services even before you become a client.
Phone Support in Cloud Hosting
As we have live telephone support 14 hours every day, you'll be able to get in touch with us and consult with one of our customer support agents to find out more about all of the Linux cloud hosting that we offer and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents so that you are able to call the one nearer to you - in the United States of America, the UK or Australia. If you're already an existing customer, you can call us about general and billing issues, and about some tech matters. In case the problem is strictly technical or it can take more time to investigate, you'll have to use our ticketing system, that will enable both you and our technical support crew to monitor the information supplied by either side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such a problem, but for all of the general, billing or minor tech issues you can always phone us and we will assist you immediately in order to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your websites on our leading-edge cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States, Great Britain and Australia as well as a global number, so that you will be able to call the one which is closer to where you are.