If you have a site, a problem can always show up and it does not necessarily have to be connected to the web hosting service itself. For example, something could go wrong when you update a web-based application or some vital data could be edited or erased unintentionally. Regardless of what the essence of the problem might be, you’ll have to get in touch with the respective support team and ask them to restore a backup or to help you deal with the problem that you’re having. How quickly they’ll do this will predetermine the span of time that your sites will be unavailable. For particular websites such as social networking websites or shopping portals, a frequent downtime can too often mean lost users and money. Because of this, it’s very important for you to use the services of a web hosting company that provides not only a good customer service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any technical support ticket that you open or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and legal holidays. Whatever the essence of your inquiry or issue may be, we will help you out immediately and will give you the needed information to resolve any problem with your websites. The real response time usually does not exceed 15 to 20 minutes, which is why you can just forget about waiting for hours on end to get a problem solved or what’s even worse – waiting one whole day only to receive a response that more info is necessary while nothing is resolved. We’ll give you assistance at once just because we realize exactly how priceless time can be in the dynamic electronic age. The 60-minute response time guarantee applies to any billing or technical query that you might have associated with our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support staff members will be at your disposal all the time and they will respond to any trouble ticket that you post via our web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a general enquiry about your semi-dedicated server or you run into a certain complication and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24/7 to address any general, billing or technical issue. If you contact us about anything that is within our power, we’ll solve it before we get back to you, which implies that you will not have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we’ll provide you with the needed information – what workable solutions to try out, what actions to take, etc.