There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated correspondence medium for a variety of reasons. In the event that no technical support team member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy & paste large pieces of information without the need to worry about typographical mistakes, and in case a given issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to directions, you’ll have to use at least 2 separate accounts and this number might grow if you would like to manage a handful of domains. Plus, lots of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting is not separate from the web hosting account. It’s an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to access it at any time with only several mouse clicks, without having to leave your account. The ticketing system comes with a quick-search box, which will help you track down the status of de facto any ticket that you have posted in the past, if necessary. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to fix a given problem even before you post a ticket. The response time is maximum 1 hour, which implies that you can receive timely assistance at any specific moment and if our support team suggests that you should do something inside your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with the notion that you should be able to manage everything connected with your account in a single location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an enquiry or confront an issue, you can get in touch with our customer care staff immediately without having to go to a different admin dashboard. You can browse through your website files or check various settings within your account while you open a new ticket or read the answer to an old one. If you have a vast number of tickets and you would like to find a specific one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We will make sure you get a reply in no more than 1 hour regardless of the nature of your inquiry or problem.