There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated correspondence medium for a variety of reasons. In the event that no technical support team member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy & paste large pieces of information without the need to worry about typographical mistakes, and in case a given issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to directions, you’ll have to use at least 2 separate accounts and this number might grow if you would like to manage a handful of domains. Plus, lots of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.