The client support that you will get from your cloud hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an active account. Timely and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting supplier and not from some reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them right away, it is quite possible that you'll wait for a couple of days so as to receive a reply to any question, so your web sites may stay offline for quite some time. Alternatively, a supplier that offers different options for communication and has a support crew that is available all the time will assist you to right away and help you decrease or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting
feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions well before you make a purchase or you're an existing customer and you have a question or a problem, you can contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical matters or any issues that require longer time to analyze and take care of. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that whatever the trouble is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you can take advantage of our 24/7 support services even on public holidays. All your websites will be available at all times and so will we. With a number of contact options, you'll be able to pick the best approach to get in touch with us and learn more about our services in case you don't have an account yet, or get assistance if you are already among our customers. You will be able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour answer time warranty, even though it hardly ever takes more than 20 mins to receive assistance no matter the complexity of the trouble. Using our customer and tech support services, we are available for you every time you need us, not several days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max answer time guarantee, you will get timely support when you order a dedicated server
from our company. Our customer and technical support crews are online 24/7/365, so when you open a support ticket from your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the best option in case the issue in question requires a longer period of time to be resolved or when it needs to be given to our admins, as it's much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.