A User–Friendly Help Center Section
You can find almost all the answers to your questions in the user–friendly Help section incorporated into H T V HOSTING’s Online Control Panel. It includes an elaborate knowledge base with commonly asked questions and in–depth help articles compiled by our qualified client support team.
For those of you who would like to find out how to resolve a frequently encountered problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Online Control Panel. All the videos are very short and simple to follow. They offer step–by–step presentations of various website administration operations.
A 60–Minute Ticket Response Time Guarantee
With all our semi–dedicated servers, we offer a round–the–clock help desk service with a one–hour response time guarantee. Our team of professional customer service technicians will be at your disposal to reply to all the inquiries that you may have. During off–peak hours, an answer will be offered within just twenty minutes.