A live chat is one of the several methods of communication provided by some website hosting suppliers as a part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with an agent. Furthermore, if the problem that you experience requires some time to be investigated and dealt with, you will be able to do something different meanwhile instead of just waiting, as you would have to do if you call. Also, you can employ a live chat support service without spending a dime as long as you have Internet access even if your hosting provider is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Hosting
As we acknowledge the fact that a number of issues are often resolved when you speak with a live person, we offer a live chat service for all our prospective and active clients. Our chat is available every day and our customer support representatives can assist you with a wide range of questions and troubles. If you are not our customer yet, you are able to learn more about our cloud hosting
packages and the web hosting platform in general so that you can make sure that your websites will function efficiently on our servers. In case you already have an account and you've got some questions or you have any troubles with some of our solutions, you will be able to get in touch with us through the live chat and we can provide the required details or assist you to troubleshoot the problem. You'll have to open a support ticket for some troubles that need more time or the expertise of a system administrator, but for a lot of standard issues you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all of our prospective and current clients. If you're looking for a new hosting account, you'll be able to chat in real time to one of our representatives and get more info about our Linux semi-dedicated hosting
so as to choose the optimal plan for your websites. In the event that you already own an account with us, we will be able to assist you in a timely manner with billing, general and 1st level techmatters. Though in certain cases you may have to open a ticket as there're troubles that cannot be resolved on the live chat, we will be able to help you with numerous common jobs, like installing an email account in an email client or forwarding one domain name to another. As a result, you'll receive timely support and you'll save a long time.